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Online Webinar

Customer Experience with David Avrin

Customer experience is no longer just about service, it is about understanding what customers value, expect, and remember at every touchpoint. With David Avrin, this conversation explores how organisations can rethink the customer journey and create experiences that genuinely stand out.

RESERVE YOUR PLACE
Meaningful conversations.

Date & Time:

September 24 @ 7:00 pm - 8:00 pm UTC+4

Meaningful Connections

Meet a curated group of inspiring business leaders.

Fresh Perspective

Gain new ideas from an experienced voice.

Right Conversation

Explore relevant themes in an open engaging discussion.

Exceptional Experience

Enjoy premium dining in an exceptional setting.

The Conversation

Customer experience is shaped by every interaction, expectation, and moment that a customer remembers.

With David Avrin, explore how organisations can rethink the customer journey, stay relevant to changing expectations, and create experiences that truly stand apart.

Meet Your Conversation Leader

David Avrin

David Avrin is a globally recognised customer experience expert, author and keynote speaker. He helps leaders and organisations better understand people, create meaningful experiences and build stronger, more connected businesses.

David Avrin

Why Attend This Conversation

Challenge Your
Thinking

Look beyond traditional approaches to customer experience and question what customers truly value today.

Learn From
Experience

Gain practical insights from David Avrin’s experience working with organisations and leaders across industries.

Share Your
Perspective

Bring your own customer experience challenges, observations, and ideas into the conversation.

Leave With
Connections

Connect with professionals who are equally focused on creating better customer experiences and meaningful customer relationships.

The Members Experience

A curated lunch experience designed to bring together a small group of inspiring people for real conversations, fresh perspectives and meaningful connections.
Lunch is served and enjoyed during the dialogue.

01. A Warm Welcome & Introductions
We begin with a warm welcome and brief introductions, creating a comfortable and connected atmosphere around the table.
02. Meaningful Conversations
Our Conversation Leader shares their journey, experiences and insights, opening the discussion to thought-provoking questions and an engaging exchange of perspectives.
03. The Breaking Bread Experience
The conversation continues over a carefully curated meal, bringing everyone together around the table to enjoy a thoughtfully selected menu while building meaningful connections.
04. The One Ask
Everyone writes down their One Ask — personal or professional — along with their name. We create space for members to share their Asks and invite ideas, connections and support from around the table. Asks are captured so we can continue connecting and supporting one another beyond the meal.
05. Dessert & Open Connections
We close over dessert with open conversation, follow-ups and time to deepen the relationships and connections made around the table.

Where We Break Bread

BOCCA

ITALIAN SOUL. MODERN ELEGANCE.

Located in the heart of DIFC. Bocca is a celebrated Italian restaurant known for its refined cuisine. warm hospitality and stylish ambiance.

With a legacy of excellence. Bocca brings the flavuurs of Italy to Dubai through authentic ingredients, timeles recipes and impeccable service – the perfect setting

Meet The Chef

Chef Andrea Monti

Executive Chef

Chef Andrea brings over 20 years of culinary excellence, inspired by his italian heritage and passion for authentic, contemporary cuisine.

Today’s Dining Experience

Starter

Burrata Pugliese
Heirfoom tomatoes, basil pesto. aged balsamic

Main Course

Grilled Sea Bass
Leno deure wand sauteed roons roasted baby potatoes

Dessert

Tiramisu
Classic Italian tiramisu with espresso & mascarpone

A specialy curated unch experience featuring the restaurant’s signature dishes and seasonal onennes.

Event Details

Organizer
Breaking Bread & Co.

Gautam Ganglani — gautam@breakingbreadandco.com

General enquiries — hello@breakingbreadandco.com

Reserve Your Place

Free Registration

AED 395 + VAT

per person

Seats are limited to ensure a high-quality experience. Your seat will be confirmed upon registration.